We offer website maintenance and management programs that are professional, inexpensive and take care of all your web support needs.
You dont! If I can use an analogy, you dont need to get your car serviced either but if you dont then sooner or later a big bill may appear when it stops completely, regular maintenance and servicing ensures its there when you need it, websites rarely "stop" or "break down" completely, but (just like your home PC) they do gather rubbish and slow down, databases need optimising, caches and temp files cleared etc. You check and defrag your harddisks on your PC, support customers have their websites done too.
As well as the day-to-day maintenance if you want anything done on your site you can call and get prioritised service with guaranteed SLAs (Support Level Agreement) response times.
Detailed below are our standard website maintenance support packages.
Just the basics to keep a site clean, secure and backed up.
Peace of mind that if you need non-urgent changes done, advice or training you can pick up the phone or send us an email and its there.
When you need urgent support and design changes done quickly this is the support package you need.
Fixing things when they go wrong may be too late, our support packages let you have complete peace of mind that its all getting taken care of in the background by professionals and your site will run hassle free and be backed up up regularly.
Many times we have been asked by customers who declined to take support, thinking that a "pay as you go" is better, to fix errors or do maintenance on a site and its been too late to save a corrupted database or someone has made major changes in the admin of the site requiring a complete rebuild or restore from the very original dev backup which was very different from the most recent site, so of course we will help on an hourly paid basis but it could be a false economy, like all "insurances" the cost must be weighed against the risk, how much is your site and the business it brings worth to you?
* There must be enough room on the server to perform a full site backup, if the site is 250Mb there must be 250Mb free in your hosting account.
** IMPORTANT NOTE: Depending on the Core system you will probably need to install the regular security updates to keep the site secure from hackers and exploits, just as Windows needs constant updates to maintain security so do CMS system core and third party component files.
If you require more than 6 hours support time per month or need custom requirements that go beyond the "off-the-shelf" packages, contact us and we will be happy to provide a quote for a package that matches your needs.
Support plans are valid for and billed for 6 Month periods.